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ALLSafe

#ALLSAFE | Your Safety in Mind

Please know that our top priority remains the safety, care and wellbeing of Fairmont Jasper Park Lodge. Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. At this moment, this means keeping our guests and colleagues safe by preventing the spread of COVID-19 – partnering with top experts to implement new standards of safety and enhanced operational protocols and procedures, which are among the most stringent in the hospitality industry.

As of September 20th, hotel guests and day visitors must provide proof of vaccination or a negative COVID-19 test at the front desk in the main lobby to access all hotel restaurants, lounges, spas, pools and any meeting or event held on the property. Masks are mandatory in all indoor public spaces as well as maintaining physical distancing between households.

Travelling from outside of Canada?

Please ensure you have read, understood and complied with all Canadian requirements for all foreign nationals and permanent residents travelling into Canada. This includes ArriveCAN’s proof of vaccination documents which are required before crossing the border into Canada.

All travelers outside of Canada should familiarize themselves with the entry requirements of the country they’re departing Canada for. For example, travelers re-entering the US will need to be tested no more than 3 days before traveling by air into the United States and show a negative result to the airline before boarding the flight. Information on testing services in Alberta can be found here. 


The new operational standards being implemented at Fairmont Jasper Park Lodge and Accor properties across North & Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens.

To learn more about the extensive measures we are taking along each step of the guest journey, visit ALLSafeandWell.com.

Should you have any questions or need further information, please contact the hotel directly at 780 852 3301 or jasperparklodge@fairmont.com.

Restrictions Exemptions Program FAQ

As of September 20th, Fairmont Jasper Park Lodge will require proof of vaccination for various services, such as our restaurants, health club, spa, pool and fitness centre, indoor recreational areas and meeting spaces.
Learn More

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Pre Arrival

Fairmont Jasper Park Lodge follows the Alberta Health Services Mandate requiring all guests, colleagues and Lodge visitors to wear a face mask covering the nose and mouth while in all public spaces. People are required to maintain a minimum of 6-feet of physical separation from all other persons outside your family group or immediate party.

public spaces

Guests will see ALL Safe and Well signage and digital communications visible throughout the property, encouraging social distancing, handwashing, and sanitizer use. Social distancing is encouraged with floor decals to guide guests to engage in best practices to protect themselves and others. We have increased our touchpoints of the public areas with attendants to support the increased cleaning surfaces frequency. They are using recommended cleaning agents, focusing on high-touch, high traffic areas. During your stay, according to AHS, masks to be worn indoor public space at all times. You are welcome to enjoy the vast outdoors of Jasper National Park, but ensure that you maintain your distance from other guests and practice prevention tactics by washing your hands.

Rooms & Suites

Our highly respected housekeeping team at Fairmont Jasper Park Lodge will go beyond room and suite preparation standards. Each room undergoes deep cleaning of surfaces using EPA-registered disinfectant chemicals proven effective in preventing the transmission of COVID-19 by scientific experts to kill bacteria and viruses. High standards of hygiene and cleanliness are already delivered across all our brands, all over the world. However, the COVID-19 pandemic demands that we elevate those standards even further; therefore, we have launched the ALLSAFE label, representing some of the most stringent cleaning standards & operational procedures in the hospitality industry.

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DINING

In accordance with the restrictions put in place by the Government of Alberta, our priority is to ensure social distancing and to safeguard, protect and care for our valued guests. A face mask (covering mouth, nose and chin) must be worn at all times in the restaurant when not seated at your table.
In addition, we’ve increased the frequency of cleaning and disinfecting, added masks’ use by our colleagues and new menu presentation options. We have also introduced new service processes to reduce contact with food and service equipment. We are committed to providing you with a dining experience you can enjoy with confidence.

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SPA & Recreation

The spa, pool and health club is now open and we look forward to welcoming you back. Please view our Spa Brochure for a complete list of available treatments and services. For more information on the new measures in place to ensure your safety and wellbeing, please view our Spa Hygiene Protocols.

signature cabins

Our Signature Cabins are secluded cabins that allow for complete isolation during your stay at the Lodge. Our outstanding housekeeping team is prepared to ensure the high standards of hygiene and cleanliness are upheld. Our cabins provide a luxurious secluded experience with living areas, personal kitchens for in-room dining with our extensive menu or make your meal kits, outdoor areas and more. The in-room spa kits are the perfect way to unwind in your cabin and can be ready for you upon arrival. We want to ensure that your stay is as safe and comfortable as possible. Please let us know what our team can do for you during your stay.

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Meetings & Events

We are excited to welcome you back for meetings & events at Fairmont Jasper Park Lodge. Our team will be provided with masks and we have increased the number of sanitizer stands in event spaces to keep your attendees and our colleagues safe.

Guest Communication

We’ve taken contactless to a whole new level with our comprehensive guest service app, KIPUS. This app is easily downloaded to your smartphone or device. It offers digital menus to all of our venues, activity guides, and text messaging with our Royal Service Team. We regularly update our modified hotel amenities and offerings that adhere to provincial guidelines. For more information, please review our Resort Guide.

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COLLEAGUE TRAINING & SAFETY

Our colleagues will each receive COVID-19 related training and retooling with guidance and reminders to: Stay home if not well, wash hands repeatedly and thoroughly, wear masks while at work and follow all safety protocols for their particular responsibilities and guest interactions. All colleagues will participate in mandatory health screenings, which include temperature checks upon entrance to the resort. It’s important to us that both our guests and our colleagues are safe and well.

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RESOURCES

Alberta Health Services
https://albertahealthservices.ca/topics/

Government of Canada
https://travel.gc.ca/travel-covid

Centers for Disease Control (CDC)
https://www.cdc.gov/ 

World Health Organization
https://www.who.int/

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