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#ALLSafe | Your Safety in Mind

Please know that our top priority remains the safety, care and wellbeing of Fairmont Jasper Park Lodge. Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. At this moment, this means keeping our guests and colleagues safe by preventing the spread of COVID-19 – partnering with top experts to implement new standards of safety and enhanced operational protocols and procedures, which are among the most stringent in the hospitality industry.

As of January 5, 2023, all air travelers 2 years of age and older, arriving from the People’s Republic of China, Hong Kong or Macao must show a negative COVID-19 test result, taken no more than 2 days before their departure to the airline in order to board their flight. These planned health measures will apply to air travelers, regardless of nationality and vaccination status. Accepted tests include a negative molecular (such as a PCR test), or a negative antigen test that has documentation to show that it has been monitored by a telehealth service or an accredited laboratory or testing provider. These are temporary measures, in place for 30 days, that will be reassessed as more data and evidence becomes available. For complete details, read the full the Government of Canada news release.

*ArriveCan application optional

Travelling from outside of Canada?

Please ensure you have read, understood and complied with all Canadian requirements for all foreign nationals and permanent residents travelling into Canada. Information on testing services in Alberta can be found here.

All Travelers – Fully, Partially & Unvaccinated International Travelers

  • All travelers have the option to complete an ArriveCAN
  • All travelers outside of Canada should familiarize themselves with the entry requirements of the country they’re departing Canada for.

The new operational standards being implemented at Fairmont Jasper Park Lodge and Accor properties across North & Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens.

To learn more about the extensive measures we are taking along each step of the guest journey, visit ALLSafeandWell.com.

Should you have any questions or need further information, please contact the hotel directly at 780 852 3301 or [email protected].

Fairmont Jasper Park Lodge follows the Alberta Health Services Mandate. Effective March 1, 2022, masks are no longer required for our guests and colleagues. Guests and colleagues are welcome to wear masks wherever they feel comfortable throughout the property, should they choose to do so.

Guests will see ALLSafe and Well signage and digital communications visible throughout the property, handwashing, and sanitizer use. We have increased our touchpoints of the public areas with attendants to support the increased cleaning surfaces frequency. They are using recommended cleaning agents, focusing on high-touch, high traffic areas. During your stay, according to AHS, masks are no longer mandatory indoors.

Limited numbers of COVID-19 testing kits are available on property. Please check directly with your airline if this tests satisfy their criteria to fly; every airline may be different.

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Our highly respected housekeeping team at Fairmont Jasper Park Lodge will go beyond room and suite preparation standards. Each room undergoes deep cleaning of surfaces using EPA-registered disinfectant chemicals proven effective in preventing the transmission of COVID-19 by scientific experts to kill bacteria and viruses. High standards of hygiene and cleanliness are already delivered across all our brands, all over the world. However, the COVID-19 pandemic demands that we elevate those standards even further; therefore, we have launched the ALLSafe label, representing some of the most stringent cleaning standards & operational procedures in the hospitality industry.

In accordance with the restrictions put in place by the Government of Alberta, our priority is to safeguard, protect and care for our valued guests. We’ve increased the frequency of cleaning and disinfecting and new menu presentation options. We are committed to providing you with a dining experience you can enjoy with confidence.

Our Signature Cabins are secluded cabins that allow for complete isolation during your stay at the Lodge. Our outstanding housekeeping team is prepared to ensure the high standards of hygiene and cleanliness are upheld. Our cabins provide a luxurious secluded experience with living areas, personal kitchens for in-room dining with our extensive menu or make your meal kits, outdoor areas and more. The in-room spa kits are the perfect way to unwind in your cabin and can be ready for you upon arrival. We want to ensure that your stay is as safe and comfortable as possible. Please let us know what our team can do for you during your stay.

We are excited to welcome you back for meetings & events at Fairmont Jasper Park Lodge. Our team have increased the number of sanitizer stands in event spaces to keep your attendees and our colleagues safe.

The spa, pool and health club are now open and we look forward to welcoming you back. Please view our Spa Brochure for a complete list of available treatments and services. For more information on the new measures in place to ensure your safety and wellbeing, please view our Spa Hygiene Protocols.

We’ve taken contactless to a whole new level with our comprehensive guest service app, KIPSU. This app is easily downloaded to your smartphone or device. It offers digital menus to all of our venues, activity guides, and text messaging with our Royal Service Team. We regularly update our modified hotel amenities and offerings that adhere to provincial guidelines.