Dear Guests,

At approximately 10:00 p.m. MT on July 22, 2024, the Municipality of Jasper declared a state of emergency. Residents and visitors in Jasper were ordered to evacuate the area due to the threat of a nearby wildfire, and Fairmont Jasper Park Lodge was successfully and safely evacuated.

Though the extent of the damage caused by the wildfires is still being assessed, the community is certainly faced with loss, and our hearts go out to everyone impacted. Our appreciation for the continued dedication of the first responders and those coming to the Jasper township’s aid cannot fully be expressed. We are sending wishes of safety and strength.

We are able to confirm that though the hotel did incur fire damage, most of the Fairmont Jasper Park Lodge structures, including the main lodge, remain standing and intact. While we will need time to assess the full scale of the damage and the timelines required for repair and restoration, we are deeply relieved that much of the property was spared and the resort will re-open in the future.

For those with upcoming reservations, our reservations team is currently in the process of cancelling Resort, Golf, Spa and Dining reservations for the coming days. You will receive a cancellation notice. For additional information, please contact our Global Reservations team at 1-800-257-7544 (Canada & U.S.) or Fairmont Banff Springs’ 24-hour Royal Service line at 1-403-762-2211 (dial “0” for assistance).

We would like to commend our Fairmont Jasper Park Lodge management, staff and guests for their swift and orderly evacuation, and the many individuals and organizations who are providing assistance, care and relief to those who have been displaced. We are deeply committed to supporting our colleagues and the Jasper community as we work together to return and rebuild.

Find the latest updates regarding this evolving situation at:

+1 780 852 3301

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