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guest services

Few hotels in the world can rival the uniqueness, hospitality and scenery of Fairmont Jasper Park Lodge

Check-In and Check-Out
Check-in time is 4:00 p.m.
Check-out time is 11:00 a.m.

resort experience fee

Fairmont Jasper Park Lodge’s most sought-after amenities have been bundled into a $40 daily Resort Experience Fee, in order to avoid multiple individual charges and provide a discount value for services.

concierge

The Concierge is located in the main lodge, adjacent to the front desk. Our knowledgeable team is a great place to start planning your adventure. They are your go-to guides for on-site and off-site attractions including booking dinner reservations, activities, transportation, needing directions and more! Please email our Concierge team to start planning your mountain adventure or check out Jasper’s Inspiration Guide.

Getting Here

Learn more about how to get to the Fairmont Jasper Park Lodge, see the property maps, parking and Tesla car charging.

Guest Services

Check-in & check-out

Check-in time is 4:00 p.m.
Check-out time is 11:00 a.m.

bellman

Bellmen are located at the entrance of the main lodge of the hotel, and will be happy to assist you with porterage and luggage storage.

Our Bell staff also offer a 24 hours on property shuttle service. If you need any assistance please dial extension 55 from your room.

child care

Babysitting and dog sitting services are currently unavailable through the hotel, however you may wish to contact My Jasper Nanny for third-party arrangements online at www.myjaspernanny.ca or by calling 1 780 852 9766.

Please note child care services cannot be guaranteed and should be booked at least 24 hours in advance.

PET POLICY

Pets are always welcome at Fairmont Jasper Park Lodge. The Fairmont Jasper Park Lodge has a $50 flat fee per room, per night regardless of the number of pets staying with you. This fee includes water bowls, treats, dog beds and pet waste bags are provided when you stay with us. Emergency Pet food is available if needed.

Learn more about the Furmont Details, including Off-Leash Dog Parks, Dog Friendly Hikes, Pet Sitting and more important pet information.

GIFT SHOPS
The Spa and Boutique Level is host to a variety of gift shops and luxury boutiques to bring you the very best shopping experience. For detailed information on each of our Gift Shops please connect with our team at +1 780 852 3301.

LAUNDRY SERVICES
The Royal Service Department is pleased to offer full dry cleaning, pressing, and laundry services, seven days a week. Same day service can be provided for items received by 9:00am, and will be returned by 6:00pm. Laundry bags with the price list can be found in every guest room.

SAFE DEPOSIT BOX
Safety deposit boxes are available at the front desk at no extra cost.

SKI STORAGE
Skis are not permitted in the guest rooms. Therefore, the hotel is pleased to provide ski storage at the Bell Desk.

HOUSEKEEPING
The Housekeeping staff can provide extra amenities such as cribs and cots at no extra cost.
*Please be aware that we sometimes cannot accommodate cots in certain rooms.

WHEELCHAIR ACCESSIBILITY
The hotel has two fully-equipped ”special needs accommodations” and they are located in the Main Lodge. The rooms have two double beds and unobstructed walkway. The bathrooms have a roll-in shower, lowered vanity, safety rails and lower peephole.

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