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guest services

Few hotels in the world can rival the uniqueness, hospitality and scenery of Fairmont Jasper Park Lodge

Check-In and Check-Out
Check-in time is 4:00 p.m.
Check-out time is 11:00 a.m.

resort experience fee

Fairmont Jasper Park Lodge’s most sought-after amenities have been bundled into a $30 daily Resort Experience Fee, in order to avoid multiple individual charges and provide a discount value for services.


The Concierge is located in the main lodge, adjacent to the front desk. Our knowledgeable team is a great place to start planning your adventure. They are your go-to guides for on-site and off-site attractions including booking dinner reservations, activities, transportation, needing directions and more! Please email our Concierge team to start planning your mountain adventure or check out Jasper’s Inspiration Guide.

Getting Here

Learn more about how to get to the Fairmont Jasper Park Lodge, see the property maps, parking and Tesla car charging.

Guest Services

Check-in & check-out

Check-in time is 4:00 p.m.
Check-out time is 11:00 a.m.


Bellmen are located at the entrance of the main lodge of the hotel, and will be happy to assist you with porterage and luggage storage.

Shuttle service is currently unavailable due to ongoing precautions regarding COVID-19.

Our Bell staff also offer a 24 hours on property shuttle service. If you need any assistance please dial extension 55 from your room.

child care

Currently unavailable due to ongoing precautions regarding COVID-19.

Fairmont Jasper Park Lodge is happy to offer child care services during your stay. Please connect with our concierge team for more information on pricing and for any specific questions. They can be reached from your room by dialing extension 54 or through email at 24 hour cancellation policy applies.

Please note child care services cannot be guaranteed and should be booked at least 24 hours in advance. If you would like to come prepared please fill out the Child Care Request Form.


Pets are always welcome at Fairmont Jasper Park Lodge. The Fairmont Jasper Park Lodge has a $50 flat fee per room, per night regardless of the number of pets staying with you. This fee includes water bowls, treats, dog beds and pet waste bags are provided when you stay with us. Emergency Pet food is available if needed.

Learn more about the Furmont Details, including Off-Leash Dog Parks, Dog Friendly Hikes, Pet Sitting and more important pet information.

The Spa and Boutique Level is host to a variety of gift shops and luxury boutiques to bring you the very best shopping experience. For detailed information on each of our Gift Shops please connect with our team at +1 780 852 3301.

The Royal Service Department is pleased to offer full dry cleaning, pressing, and laundry services, seven days a week. Same day service can be provided for items received by 9:00am, and will be returned by 6:00pm. Laundry bags with the price list can be found in every guest room.

Safety deposit boxes are available at the front desk at no extra cost.

Skis are not permitted in the guest rooms. Therefore, the hotel is pleased to provide ski storage at the Bell Desk.

The Housekeeping staff can provide extra amenities such as cribs and cots at no extra cost.
*Please be aware that we sometimes cannot accommodate cots in certain rooms.

The hotel has two fully-equipped ”special needs accommodations” and they are located in the Main Lodge. The rooms have two double beds and unobstructed walkway. The bathrooms have a roll-in shower, lowered vanity, safety rails and lower peephole.

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