Welcoming, safeguarding and taking care of others is at the heart of what we do and who we are. The health, safety and well-being of our guests, employees and partners remains our top priority as the world goes through this unprecedented crisis.
We are also aiming to establish the trust of the guests and employees in our care and clearly demonstrate that we can provide them an immaculately clean environment, with highly trained heartists, delivering professional treatments and services to the highest standards of cleanliness, safety and quality.
We have amended our operating procedures, in response to COVID-19. These amended procedures have been implemented for the safety and protection of our guests and colleagues.
With all spa bookings guest will receive a guest intake questionnaire along with a COVID-19 specific form that will need to be completed 48 hours before your reservation. These forms can be completed via any mobile or computer device. “Our hygiene protocols have always been of the highest standards and we have introduced additional sanitizing procedures throughout the spa.
We have a long-standing tradition of setting new benchmarks for service excellence in our industry and today is no different.
As we navigate through this unprecedented moment in our history, we remain deeply committed to the wellbeing of our Fairmont Spa family. Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are.
Today, this means keeping our guests and employees safe by preventing the spread of COVID-19 – partnering with top experts, including Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, Ecolab, to implement new standards of safety and enhanced operational protocols and procedures which are among the most stringent in the hospitality industry.
While our spa has always maintained high standards for hygiene and cleanliness, we understand that the COVID-19 pandemic demands that we elevate those standards even further, and display our efforts as transparently as possible, for your confidence and comfort.